Nutrition Operations
Business Services Manager

General Purpose and Scope of Position

The Business Services Manager will manage sales support processes and personnel, including order management, inventory transactions and billing. This manager will have the opportunity to drive continuous improvement and interact with all areas of the business to ensure we provide excellent value to our suppliers and customers. The Business Services Managers will oversee the routine Business Services Specialist responsibilities in the US and Canada.

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Key Skills and Abilities Include

  • Hire, train and develop sales support team members
  • Manage process development and improvement, specifically: contract capture and entry, sales and purchase order entry and tracking, freight and logistics record creation, and inventory level maintenance, by commodity and facility
  • Monitor process controls for quality, effectiveness, and efficiency in transactional database (JDE)
  • Partner with leadership to develop performance metrics around transaction quality
  • Manage team to ensure the individuals and department are achieving goals and objectives
  • group to ensure that standard practices are implemented and maintained across multiple locations
  • multiple locations

Key Personal Attributes Include

  • Ability to build relationships with employees at all levels of the organization
  • Excellent organizational skills with the ability to prioritize multiple assignments
  • The ability to lead teams through change and manage competing priorities
  • Solid written and verbal communication skills
  • Demonstrated problem solving skills that are at their best as a part of a team
  • A sense of urgency that drives ability to effectively deliver results
  • High degree of integrity
  • Ability to work in a team environment
  • Strong work ethic

Specific Responsibilities and Key Deliverables Include

  • Foster an environment of continuous improvement that meets or exceeds company expectations
  • Solve complex customer service issues and proactively head off potential issues
  • Manage workflow, escalations and effectively delegate across the team
  • Ensure documentation is processed timely and accurately
  • Manage the groups’ delivery of contract administration, order management, customer support, accounts payable, invoicing, and claims processing
  • Develop, analyze and improve new strategies and procedures
  • Establish and monitor Business Operation’s staff performance and development goals, set objectives,
    establish priorities, monitor and evaluate results with performance feedback
  • Partner with others at all levels of the organization to improve business results

Nutrition Operations Matrix

Work Where Everyone Matters

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We pride ourselves on being a great place to work, which includes supporting you beyond the workday. You can count on a competitive salary, comprehensive benefits, a people-first culture, work life balance, investment in training and development and career growth opportunities.

Employee Benefits PDF