Steve Simon (Agribusiness)

I’m one of the newest employees in the Wilbur-Ellis Agriculture division. I’m the newest employee at the Clarke Branch in Boardman Oregon. I work with a great group of people under Shirley Purcell. She is very supportive and my coworkers are all very receiving and willing to help where they can. I just wanted to say how happy I am to work at Wilbur-Ellis as the Customer Service Representative 2.

My Cultural Practices:
 Customer Focus: From my training in customer service here and past jobs I have learned to treat people how they would expect to be treated. With respect, sympathy and common courtesy. The happier I sound on the phone the better their phone call will be. They will want to come back for more business.

 Continuous Improvement: Since I’m new, I am doing this every day to try to become more efficient. When I do that it makes my coworkers jobs and mine easier. I’ve been writing notes on how to do each function of my job better.

 Performance Transparency: I always try to be honest when speaking with customers and coworkers.

 Personal Accountability: I always try to push myself to do better and work honestly with others. If I make a mistake I am willing to confess and make it right.

 Operational Consistency: I try to be consistent in the way I treat customers, coworkers and how I do my job.

Looking to the Future:
 I think they are all important but will narrow it down to a few.
 People Development: With the range of different backgrounds of people that work for a large company, it is important to train with the same goal in mind. Then allow the different backgrounds to contribute their way so the culture is stronger.
 Supportive Leadership: If you want the company to succeed then you need leaders that understand the needs of the employees they are responsible for. When employees feel supported they do better work, are safer and look out for each other.
 Customer Focus: If we take care of our customers they will come back and bring more customers to our business.