MARTHA LOPEZ (Agribusiness)

Customer focus to me, means concentrating more on how to interact with a customer and fill their needs and gaining each others confidence to become one and not focus so much on the business but the integrity of how we represent the company and breaking down those barriers.

Strengthening our customer focus would be beneficial to Wilbur-Ellis because by providing great customer service would likely make a lasting impression that will be invaluable. I think for us to go out of our way to make our customer experience special would not only help our team but also the business itself; these customers would likely return and by word of month we would become more successful.