John Hoyle (Agribusiness)

Customer Focus to me is a dedicated effort to form a true relationship with a customer. Focusing on not only a good business relationship, but also develop a friendship with them and family. This makes work more enjoyable for me personally, but it strengthens that customer bond. This not only helps with return sales throughout the year, but it also strengthens the tie to Wilbur-Ellis. Good service from sales and operations both create a good customer experience and that truly impacts the bottom line when you have a lot of this kind of business relationships.