Jackie D’Souza (Corporate)
I believe that Performance Transparency is so important for a team to thrive and grow. It allows you to celebrate your wins and improve in areas needed. On the fleet team we did a full Tap Root Investigation on the vehicle ordering process done in 2021. With the all of the hurdles in front of us we executed many parts extremely well, but there were a few areas that we found that needed to be improved. We presented our wins and improvement plan to leadership. We then began to make changes in the process to ensure that we improved on the process for 2022.