HEIDI MOORE (Agribusiness)

One of the Cultural Practices I am currently using is continuous improvement. We are looking at current KPI’s in COP Metrics and using that information to dial in and takes steps toward making improvments. Like Processing Sales Orders, we are focused on that in the Heartland because it improves inventory visibility in AVN so that our Sales team is seeing a more accurate available inventory. Some are a quick easy fix while others take a slower, steady path to resolution. As long as we are headed in the right direction and not going backwards we are continuously improving.

I also believe that continuous improvement is one of the most important because it feeds into what I think is our number one practice, Customer Focus. If we lose sight of the customer what are we doing this for?