Christopher Gonzales (Nutrition)

I recently had to address a situation that challenged my word of delivering the highest quality product, customer service, and integrity to a new customer. Along the process of delivering our best to this customer, there were multiple complications with unexpected outcomes; the new customer was highly concerned.

What I love about these types of challenges is I have a vital opportunity to display the capability of holding MYSELF accountable. So, I owned every single one of these obstacles; even though the process involved many individuals, I still owned them because I am my team.

I promised the customer that I would investigate, find a solution, and resolve any further disruptions in our process of delivering to them our Wilbur-Ellis integrity and quality. My customer is very happy now and is already speaking of having a great relationship with Wilbur-Ellis for decades to come.

Performance transparency is at its maximum potential when it has an aim to successfully affect your company by, in part, aiming to successfully affect your customer relationships. This can happen by making all expectations clear and taking accountability when the expectations are not met on your end. Be transparent. Fix what has failed. Move forward.