Chris Mazza (Corporate)

Regarding Customer Focus, first I would like to posit that “customer” doesn’t entirely represent the relationship that we want to have. I believe that “business partner” is a better reflection of that ideal relationship. On the surface it may seem just a matter of semantics, but when we really think about it, we want to develop, nurture, and grow a true partnership with others – both co-workers and other stakeholders internal to Wilbur-Ellis and also externally with other companies and organizations. Everything that we do, in all of our various roles, and regardless of how significant or mundane the task may appear, should be done with the objective of improving that partnership and relationship, and making things better for that person, group, or company. For external business partners, our goal should be to focus on growing their business, which in turn will grow our Wilbur-Ellis business. By doing so we can achieve a win-win result and a true partnership.