Annette Puvaloski (Agribusiness)

Customer Focus means that our customers are very important to our business, therefore they are each treated fairly and respectfully. Our daily priority is our customers and each and every customer is different, their expectations of service could be very different. We must ask the right questions and identify the specific needs of the customer we are working with. I feel that follow up is very important after a recommendation or sale. Confirming the satisfaction of our customer is imperative for future sales and solidifies our relationship.

By strengthening our customer focus we can improve team awareness of that customers specific needs. We must become aware that every customer has different needs and provide the level of service needed to that customer. Always remember we are not able to be everything to everyone. Overall, as a team we must work together to have many touch points to our customers as possible. We have our ad min to communicate and answer questions regarding billing or financing, our operational staff to assist with supply and delivery and then the salesperson that would have the infield or on farm contact.

Our customers are changing and we must realize the changes and adjust.