Amy Jo Kjar (Agribusiness)

Customer focus to me means making the customer feel involved. I feel that they want to know what is going on with their fields, when you will be spraying for them, and so are even interested in the planes themselves. So why not take an extra minute or two to visit with them when they ask questions or you see them eyeing the airplanes. Some customers come in personally to pay their bill instead of mailing it, because they might want or need that human interaction that seems to be getting lost in the world today. Everything goes out automatically or we get phone calls from robots reminding us of an appointment we might have. Some of the older generation farmers still need and want to know what is going on with other people. Customer focus to me is putting the customer first, making them feel like they are our only customer. I try to do that when ever I answer the phone or when someone walks into the office.