Business Services Lead

General Purpose and Scope of Position

The Business Services Lead’s main responsibility is to provide superior support to our customers, suppliers, and internal partners. In addition, they are responsible for coordinating product group team support processes and functions.

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Key Skills and Abilities Include

  • 3-4 years of industry and sales support experience preferred
  • Strong background in all facets of order management and/or transactional processing, and customer service
  • Advanced knowledge and experience with a Tier 1 ERP, JDE experience preferred

Key Personal Attributes Include

  • A high level of commitment and accountability
  •  Strong communication and interpersonal skills required for positive interactions between employees, customers and suppliers
  •  Ability to demonstrate and maintain professionalism in interactions with others, including an ability to work with a high level of confidentiality
  •  Ability to build relationships with employees at all levels of the organization
  •  Ability to lead teams through change and manage competing priorities
  •  Excellent organizational skills with the ability to prioritize multiple assignments
  •  Demonstrate a high-level of attention to detail in a fast-paced environment

Specific Responsibilities and Key Deliverables Include

  • Lead Duties
    • Facilitate team’s day-to-day work plan as events dictate
    • Coordinate back up plans and cross coverage, ensure business continuity for team, including personally providing flex support
    • Monitor reports to ensure clean and accurate data for product groups assigned to team.
    • Look for process improvement opportunities between products groups.
    • Be the first point of reference for troubleshooting assistance, JDE fundamentals and best practices
    • Facilitate / perform training for team members
    • Assist Business Services Manager in providing team assessment feedback for Performance Management
  • Transactional Support Duties
    • Work with Team Members, Product Group Leaders, and Managers to determine most efficient way to provide support to assigned product groups
    • Order Management: Coordinate contract execution with Marketing Team, Regional Freight Specialists, and Facilities Staff
    • Enter and process transactions in the JD Edwards ERP System, specifically: contract capture and entry, sales and purchase order entry and processing, freight and logistics record creation, stock transfers and work orders
    • Ensure that all customer shipments and deliveries are invoiced in a timely fashion
    • Provide prompt and professional communication to customers, suppliers, and internal business partners on all correspondence, requests, and orders (including AR and AP)
    • Assist in inventory management at Wilbur-Ellis owned facilities and 3rd party warehouses according to set inventory policies
    •  Provide a high level of support in accordance to Nutrition best practices and processes
    •  Problem solve and facilitate communication between/with marketer, customer, supplier or internally


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We pride ourselves on being a great place to work, which includes supporting you beyond the workday. You can count on a competitive salary, comprehensive benefits, a people-first culture, work life balance, investment in training and development and career growth opportunities.

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